<gh-intro>
<text>
We’re looking for a skilled Operations Specialist (KAM focus) to help grow and manage Bolt’s fleet partner ecosystem in Germany through strong relationship management, compliance oversight, and performance optimisation.
</text>
</gh-intro>

<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
</text>
</gh-about-us>

 

<gh-role-detail>
<title>About the role</title>
<text>
The <b>Operations Specialist (KAM focus)</b> plays a key role in managing and growing Bolt’s fleet partner ecosystem in Germany. The role focuses on <b>Key Account Management</b> — building strong, performance-driven relationships with key fleets through regular business reviews, deal execution, and daily operational support.
</text>

<text>
In parallel, the position ensures that driver and fleet operations remain compliant with German PHV regulations, supporting Bolt’s reputation as a safe and reliable mobility provider. Working closely with the Senior Operations Specialist, Operations Manager and General Manager, the specialist drives fleet performance, service quality, and city-level growth.
</text>
</gh-role-detail>

 

<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>

• <point><b>Key Account Management (Primary Focus):</b> Manage relationships with key fleet partners, including monthly business reviews, commercial negotiations, and performance improvement plans.</point>
• <point>Monitor fleet KPIs (utilization, acceptance rate, ETAs, quality metrics) and implement targeted actions to optimize results.</point>
• <point>Identify growth opportunities within the fleet base and support onboarding of new high-potential partners. Contribute to process improvement, efficiency projects, and scaling best practices across cities.</point>
• <point>Serve as the main contact for strategic accounts, ensuring clear communication and issue resolution.</point>
• <point>Collaborate cross-functionally with Operations, Policy, and Legal teams to align partner performance with Bolt’s broader goals. Coordinate with local authorities on licensing queries and escalate any compliance risks.</point>
• <point>Support smooth driver and fleet onboarding processes and maintain accurate documentation in line with local requirements.</point>
• </bulletpoints>

</gh-responsibilities>

<gh-requirements>
<title>About you:</title>
<bulletpoints>

• <point>2–4 years’ experience in operations, account management, or fleet management.</point>
• <point>Excellent relationship-building and negotiation skills.</point>
• <point>Strong data literacy and ability to translate insights into actions.</point>
• <point>Fluent in German and English (written and spoken).</point>
• <point>Proactive, structured, and able to work independently in a fast-paced, regulated environment.</point>

</bulletpoints>

<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

 

<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>

• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
• <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
• <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
  </bulletpoints>
  <text>*Some perks may differ depending on your location and role.</text>
  </gh-perks>