Senior Field Service Technician

Posted:
7/31/2024, 5:00:00 PM

Location(s):
Salt Lake City, Utah, United States ⋅ Utah, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Accelerate your career with a future in Xylem  ---- Senior Field Service Technician - Industrial Equipment

 

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

 

THE ROLE: The Senior Field Service Technician - Industrial Equipment is responsible for initiating and executing field service activities at customer sites in a safe and efficient manner.  This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment)Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. 

 

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, 401K investment savings plan, and other additional miscellaneous benefits.     

 

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

  • Travel within the Central Region - create and maintain safe working environment and culture within the organization 

  • Executing field service activities at customer sites i.e. maintenance, set up and removal of equipment

  • Demonstrates high impact culture through innovation, accountability and empowerment 

  • Must be able to function in a team environment 

  • Usually works with minimal supervision 

  • CDL A or B a plus

 

Travel Requirements: 

  • Some travel required 

  • 20%-80% travel depending on division & location (overnight stays, away from home) 

 

Driving Requirements 

  • Motor Vehicle Report (MVR) 

  • Driver Disclosure and Release 

  • FMCSA Certificate of Awareness 

  • Driver Certificate of Violations 

  • Driver Statement of On Duty Hours Road Test 

  • DOT Medical Certificate 

 

Education Requirements 

  • HS diploma or equivalent 

  • Capable of obtaining a CDL, class A or B with applicable endorsements Preferred

 

Experience Requirements: 

  • Ability to obtain all required customer clearances (TWIC, DISA, etc.) 

  • Ability to obtain DOT Medical card 

  • Clean driving record 

  • Work experience preferred 

  • Experience servicing & repair of industrial equipment. Industrial or commercial process water experience Preferred

 

Skill Requirements: 

  • Preferred: electrical, mechanical, diesel

  • HDPE fusion knowledge preferred

  • Work without direct supervision and can provide coaching/training to entry-level technicians 

  • Experience with Microsoft Office 

  • Must have customer service experience 

  • Demonstrates critical thinking and troubleshooting ability 

 

DAY IN THE LIFE: In this role, the working environment is {insert environment such as frequently outdoors, weather extremities, use of PPE, exposures to hazardous material, loud noise, etc.} and the physical demands may include but not limited to {regularly sitting, standing, lifting up to 50lbs, etc.}In addition, this role may {insert travel requirements} and {Indicate if required to work on weekends, nights, on-call as a regular part of the job} 

 

SALARY:   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

Xylem does not provide visa sponsorship for this position

#LI-JTHOMPSON1

Salary range:

$45,000.00 - $72,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation