Posted:
4/10/2026, 12:09:27 AM
Location(s):
São Paulo, Brazil
Experience Level(s):
Senior
Field(s):
Business & Strategy ⋅ Product
About This Role:
As a Patient Support Program Coordinator, you will be a vital part of our Patient Services team, responsible for orchestrating and enhancing our patient-centered programs. Your role will involve developing a value-generation model for the business, ensuring that our services and solutions align with market needs and patient experiences. You will manage budgets, collaborate with various departments, and provide insights that drive strategic decision-making. By leading vendor teams and ensuring compliance with regulatory standards, you will ensure that our patient services are not only effective but also innovative. Your contributions will be instrumental in aligning patient services with broader business strategies, ultimately enhancing our impact on patient journeys.
What You’ll Do:
Collaborate with area leadership to develop a value-generation model for the business.
Coordinate budget allocation for Patient Services projects.
Work collaboratively to support strategic and operational decision-making.
Develop and oversee vendor teams to ensure program understanding and contribution.
Ensure compliance with all regulatory, privacy, legal, and quality requirements.
Support governance creation and implementation between Patient Services and other business areas.
Implement communication strategies for services and solutions with stakeholders.
Monitor project timelines and identify necessary adjustments.
Develop engagement frameworks with vendors, focusing on patient adherence and satisfaction.
Identify development opportunities by monitoring business resources and capturing feedback.
Conduct monthly analyses of Productivity KPIs to enhance patient adherence.
Who You Are:
You are a proactive and strategic thinker, with a keen eye for detail and an understanding of patient needs. You excel in collaborative environments, always seeking to create value and improve processes. Your passion for enhancing patient experiences drives you to innovate and adapt to changing market demands. You possess strong communication skills, enabling you to effectively coordinate with cross-functional teams and stakeholders. Your dedication to compliance and quality ensures that all patient services meet the highest standards.
Required Skills:
Degree in Business Administration, Marketing, Communications, Pharmacy, or related fields.
Intermediate English proficiency.
Experience in managing matrix-based projects.
Experience in PSP/DSP and patient strategy.
Knowledge of workflows and processes related to patient support programs.
Preferred Skills:
Experience in multichannel interactions and patient engagement strategies.
Strong analytical skills for KPI analysis and reporting.
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
Website: https://www.biogen.com/
Headquarter Location: Cambridge, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1978
IPO Status: Private
Industries: Biotechnology ⋅ Health Care ⋅ Life Science ⋅ Manufacturing ⋅ Medical ⋅ Precision Medicine ⋅ Therapeutics