Job Description

MAJOR RESPONSIBILITIES:

• System Analysis and Administration: Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed. Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications). Conduct peer reviews and provide guidance to other team members as needed.

• Monitoring and Support: Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

• Infrastructure and Compliance: Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed. Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.

• Release Management: Understand and adhere to IS change management policies. Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

MINIMUM JOB REQUIREMENTS:

Education:

• A bachelor's degree in computer science or related field.

Certification / Licensure:

• None required.

Work Experience:

• 3+ years of experience in analysis, configuration and development on relevant platforms.

Knowledge / Skills / Abilities:

• 2+ years hands-on development experience with desired programming languages and database tools

• 1+ year in an operations role providing production support for large enterprise grade applications.

• Strong analytical skills to understand business goals and design appropriate solutions.

• Understanding of software development lifecycle, as well as Agile software development methodologies.

• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.

• Excellent verbal and written communication. Able to articulate technical information in the language of the audience (business leaders vs technical personnel).

• Strong interpersonal and relationship management skills.

• Ability to work independently as a self-starter, and within a team environment.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.