JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Specialist Support Center (SSC) Manager at JLL, you will provide leadership within a JLL team working closely with one of our most dynamic and fast-growing Client accounts from the technology and online retail industry while the Client's Real Estate and Facilities (GREF) team provides real estate transaction expertise, capital investment program management and facility maintenance and operation across multiple countries. Your main goal is to give oversight to our central Specialist Support Center (SSC) operational teams that support our client's operations with key objectives including ensuring operational excellence, strong integration across all delivered services and creating a "one-team" approach while driving further service enhancements. This role combines the need to drive continuous improvement with focus on talent development while providing oversight of the SSC including financial activities, project management support, analytics and business intelligence and several other activities specific to corporate real estate services. You will work closely with the GREF leadership workgroup and may work on several strategic developments within the Client's structure while managing a large team of +90 team members in Specialist Support Center operations and building a "one-team" approach by driving collaboration and synergies between sub-teams, directly contributing to JLL's mission of delivering exceptional operational leadership excellence through comprehensive team management, strategic client partnership, and service delivery optimization that ensures continuous improvement, talent development, and innovative corporate real estate solutions across complex multinational environments.

What your day-to-day will look like:

• Provide strategic leadership by defining strategic plans for organization aligned with JLL and client objectives while acting as main point of contact for HR processes and talent development
• Manage large team of +90 team members in Specialist Support Center operations while building "one-team" approach through collaboration and synergies between sub-teams
• Give oversight to central SSC operational teams ensuring operational excellence and strong integration across delivered services while defining KPIs, measurements, and reporting capabilities
• Work closely with GREF leadership workgroup on strategic developments while acting as trusted advisor to client and maintaining strong relationships with key stakeholders
• Perform oversight over financials related to managed operation while ensuring internal compliance and controls regarding revenue and cost management for operational effectiveness
• Identify new client needs and areas requiring support while translating into new processes and services setup and conceptualizing initial needs into feasible solutions
• Drive overall knowledge and skillset across team through strong learning and development programme while building culture embracing customer centricity and continuous improvement.

Required Qualifications:

• +10 years of experience in managerial positions including handling various team types and diversified reporting models with experience managing and developing individuals and teams remotely
• Experience in services delivered remotely with particular focus on real estate service delivery and corporate real estate experience for significant operational benefit
• Higher education degree in management, finance or other business-related areas with vast experience in people management and talent development achievements in shaping team culture
• Ability to deal with ambiguity and develop innovative, flexible solutions to deliver client results with track record in building strong client relationships based on service delivery excellence
• Capability to think strategically and see big picture combined with ability to dive into detail and understand elementary process activities for comprehensive operational oversight
• Strong understanding of commercials related to service delivery with project management capabilities to oversee multiple developments in parallel and give oversight to project leads
• Problem solving skills combined with out-of-the-box thinking about scope of delivered services with logical and analytical thinking and data analysis experience

Preferred Qualifications:

• Experience in operating across different cultures within multinational global corporate while demonstrating excellent communication skillset with ability to shift between various communication styles
• Strong prioritizing and time management skillset applied to own workload as well as team management with preference for work in dynamic organizations
• Flexibility and willingness to learn and deep dive into new operational areas while demonstrating ability to take up new responsibilities within short transition periods
• Understanding of establishing transparent operational dashboards and regular reporting cadence to provide leadership with clear visibility into team performance and capacity utilization
• Knowledge of implementing meaningful productivity tracking and resource allocation systems that demonstrate clear ROI and actionable insights for operational optimization
• Experience conducting regular capacity analysis to ensure optimal workload distribution while identifying underutilized resources for comprehensive team management
• Understanding of enforcing organizational policies and workplace guidelines including office attendance requirements and operational standards while ensuring team members follow established protocols.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.