Training Manager

Posted:
10/2/2024, 1:53:26 AM

Location(s):
Metro Manila, Philippines ⋅ Taguig, Metro Manila, Philippines

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

     

JOB DESCRIPTION:

Responsible for supervising the operations of the contact center.

 

MAIN RESPONSIBILITIES:

•Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts.

•Mainly in the implementation of work allocation and rosters for the Para-professional group.

•Focuses on mentoring, coaching, and coordination.

•Responsible for customer service activities including telephone and email.

QUALIFICATIONS

Education

Bachelor's Degree

Experience/Background

Minimum 4 years

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

HF Heart Failure

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Abbott

Website: https://abbott.com/

Headquarter Location: Illinois City, Illinois, United States

Employee Count: 1001-5000

Year Founded: 1944

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical