• Together we drive positive business outcomes 

• Challenge yourself to make an impact to this exciting new role and take an opportunity to grow and diversify your career 

• Permanent Full-Time position based at our Mascot Campus 

The Qantas Group sits at the heart of the fast moving, challenging and exciting aviation and travel sector. Today, 35,000 people work in Australia and overseas across our airline, freight, catering, ground service and loyalty arms, driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion and commitment that have always set the Qantas Group apart. In this uniquely dynamic environment, you’re encouraged to embrace a challenge and build your experience every day.  

The Qantas NSW Workers Compensation Team is growing as part of our recent awarding of a group Self Insurance Licence to now cover all companies that are part of the Qantas Group in NSW. We are seeking a skilled and motivated Workers Compensation Claims Officer to join our expanding team in New South Wales.  

The Senior Claims Officer position is part of a centralised national support service that is responsible for managing a portfolio of complex and litigated claims workers' compensation claims with the aim of reducing the number and cost of these claims and hence reducing cost to the business. You will manage a wide-range portfolio of complex claims as well as review and assess workers compensation claims in accordance with NSW Workers Compensation legislation and provide guidance to Claims Officers making liability decisions.

This role will be responsible for leading and mentoring claims staff in developing effective claims and injury management strategies. You will influence, motivate and strive to deliver exceptional claims management outcomes, educating and assisting the claims team on complex and litigated claims. You will lead case reviews and assist with the development of claims management strategies on all open claims.

To be successful you will possess: 

• Higher School certificate or equivalent 
• Broad Workers Compensation Claims Management experience essential 
• Workers Compensation Self-Insurance experience preferable 
• Working knowledge of NSW legislative workers compensation framework & timeframes 
• Ability to manage complex workers compensation issues/procedures 
• Strong skills in identification and management of barriers and strategies associated with injury and claims management
• Expert knowledge of PIAWE legislation, regulation and Standards of Practice
• Expert knowledge in processing of Workers Compensation Weekly Benefits
• Excellent verbal and written communication skills
• Well-developed computer skills including knowledge of Microsoft Office products 
• Strong and effective interpersonal skills with the ability to build constructive and effective working relationships 
• Evidence of high-level attention to accuracy and detail 
• Must maintain confidentiality of information 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.