Posted:
9/20/2024, 6:07:40 AM
Location(s):
Lehi, Utah, United States ⋅ Utah, United States
Experience Level(s):
Senior
Field(s):
Software Engineering
Workplace Type:
Remote
Pay:
$74/hr or $153,920 total comp
At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a highly skilled individual to join our Backline Support team as a Sr. Technical Support Engineer. This role is crucial as it involves significant collaboration with the Product and Engineering teams to expedite issue resolution and enhance our AI agent, Jerry. You will be actively involved in prompt engineering changes, customizing AI responses, and modifying playbooks using AI development tools like LangSmith. This position will focus heavily on light coding and technical adjustments to meet specific customer needs
What you will be doing:
What you should have:
What we hope you have:
Compensation:
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Website: https://www.podium.com/
Headquarter Location: Lehi, Utah, United States
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Collaboration ⋅ Consumer Reviews ⋅ Messaging ⋅ SaaS ⋅ Software