Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Job Description:

Job Title: IT Support Analyst
FLSA Classification: Exempt
Reports to: IT Support Manager
Location: Bentonville, Arkansas (On-site)

Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

About the Position:

The IT Support Analyst is a well-rounded technician who not only resolves technical issues but also anticipates challenges and identifies opportunities to enhance IT support. As the first point of contact for the Art and Wellness Enterprises (AWE) Information Technology Team, this role provides hands-on, face-to-face support to ensure seamless business operations across all organizations within the ecosystem. Support is delivered both in-person and virtually, requiring strong problem-solving skills and a proactive approach to technology solutions.

What You Will Do:

Essential Duties

• Troubleshooting and resolving complex IT issues, escalating them to senior management or external vendors when necessary.
• Staying updated on the latest IT trends, technologies, and innovations, and recommending improvements or upgrades to the IT support model.
• Providing end user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner.
• Working collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Prioritizing, coordinating, and responding to tech support requests.
• Assisting and informing the purchasing process, configuring, and installing new devices, and assisting with inventory management.
• Communicating the status of technology requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Planning and conducting staff development and training related to the use of hardware and productivity software.
• Providing an exemplary and professional interface between AWE IT and all users by sending and receiving email, phone, and in-person communications to ensure that information flow is accurate, timely, and professional.
• Provide technology orientation to new staff.
• Other duties as assigned.

Qualifications Required for Your Success:

The successful candidate will be a big-picture technology support professional with a successful track record in finding solutions to service gaps and developing strong, reciprocal, valued relationships with technology users.

• Minimum of one year of experience supporting Microsoft 365.
• Intermediate to advanced proficiency supporting Windows OS and Mac OS client computing environments. A+ Certification preferred.
• Familiarity with other technologies such as SMART Boards, LCD Projectors, Web 2.0 tools preferred.
• Ability to troubleshoot basic networking issues.
• Self-­starter with exemplary customer service skills to complement proven multi­tasking abilities. Ability to provide effective support to all levels of the organization with complete discretion.
• Ability to multi­task and work independently in a fast-­paced, growing, changing technical environment.
• Ability to work fantastically well with technical and non­technical users.
• A trusted colleague who exhibits humility, integrity, and exercises sound judgement.
• Commitment to maintaining the highest levels of confidentiality.
• Relentless in the pursuit of excellence and continuous improvement, with demonstrated experience in developing team members and enhancing adherence to and use of processes, systems, and platforms to increase operational efficiency. Ideal candidates will know how to empower others to make a difference.
• A passion to serve in a way that demonstrates respect and care for staff, exceeds expectations and has fun along the way.
• Recent experience in whole organization system modernization and/or replacement effort preferred.

Personal Attributes That Support Your Success:

• A team player who demonstrates servant-leadership when collaborating with others.
• Results-oriented, exercising sound judgment in your work.
• A lifelong learner who is inquisitive and solves problems with bold thinking and innovation.
• A visionary who plans with imagination and wisdom.
• Cultivates strong relationships through trust and integrity with colleagues and leaders.
• Thrives in a fast-paced, innovative environment where change is constant.
• A goal-setting individual focused on operational excellence and measurable results.
• Empowers colleagues through servant-leadership, while keeping bias for action in mind.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: The role requires utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal, and written conversation with others, and lifting/carrying up to 50 lbs. Vision abilities required by the job include close vision. This role requires regular walking, bending, ladder climbing, reaching, and use of hands to finger, handle, or feel objects, tools, or controls.

Work Environment: Work will be performed in an office environment full-time (Monday-Friday, 8AM-5PM.) The noise level in the work environment is usually low to moderate. Flexibility in working hours, including weekends and evenings, may be necessary to support operational needs.

Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. 

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check.  In addition, you will need to provide proper identification verifying your eligibility to work in the United States.