Job Summary:

Job Summary:

JOB DESCRIPTION – FIELD/FESTIVAL OPERATIONS SPECIALIST 

Location: Cape Town, South Africa

Division: Ticketmaster South Africa  

Line Manager: Director Operations 

Contract Terms: Full Time 

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

This role is focused on event programming processes for South Africa, with the goal of providing an excellent service to our clients (promoters, organizers, etc.). You will specialise in providing operational support and guidance to our clients working with our ticketing system, ensuring they are fully resourced, trained and focused. You will also develop, implement and execute processes to be followed across our national market in collaboration with our local team.

WHAT YOU WILL BE DOING

• You will provide a centralised resource for event programming support to the business, covering our ticketing platform, access control system and all other products and services we offer to our clients.
• You will be responsible for developing, establishing, sharing and implementing operational best practices for clients on our ticketing system.
• You will provide high level support and oversee account management on the platform, with focus on high profile clients.
• You will be a central point of contact for our clients using our platforms, identifying and understanding training requirements, consulting on the suitability of our platform for certain clients or events, and helping to drive adoption of our platform.
• You will provide an overview of business and operational needs for our platform to senior management and product teams, feeding into roadmaps with client requirements and development requests.
• You will build strong rapport and effective on-going communication with clients.
• You will drive initiatives within the division to engage with clients to increase client retention and satisfaction with our services.
• You will work closely with our Field IT department to ensure the adequate provisioning of operational technology to clients where required.
• You will represent the division in group conferences and local market calls.
• You will need to regularly report on business performance and tracking of internal KPI’s.

JOB REQUIREMENTS

• Extensive experience of the Ticketing or Leisure Industry
• Client or Customer Service Experience
• Ability to understand clients´ needs and trends and respond with innovative ideas
• Windows Office Suite (Word, Excel. PowerPoint and Outlook)

YOU

The following attributes determine how the role will be carried out and are required to be a success:

• A highly motivated and conscientious individual
• Demonstrate strong technical skills and the ability to understand end to end processes.
• Excellent communication (written and verbal), inter-personal and customer care skills
• Confident in dealing with challenging clients
• A pro-active nature to include a flexible approach to hours of work (that may include unsociable hours) and location of duties
• Ability to use self-initiative as well as work within a team
• Excellent time management skills
• A calm, patient and professional manner
• Good organisational skills, with a high level of attention to detail

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live
entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of
enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion,
age, disability status or caring responsibilities.