Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure IaaS
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
As a Senior Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall success of the organization by maintaining high service standards and responsiveness to user needs. You will engage in problem-solving activities, analyse system performance, and implement solutions that enhance operational efficiency, all while fostering a collaborative environment that encourages knowledge sharing and continuous improvement.

Roles & Responsibilities:
- Expected to be a Senior Support Engineer
Collaborate with application, DevOps, and security teams to support business requirements
Provide L2/L3 operational support and participate in On-Call rotations as required
Should be open for 24/7 rotational shifts.
Adhere to organizational processes, compliance standards, and best practices
Experience in Service Now Incident and Change modules is a plus with ITIL knowledge.

Professional & Technical Skills:
Extensive experience in Windows System Administration, including:
- Installation, configuration, and maintenance of Windows servers
- User account, permission, file system, and service management
- System monitoring, performance tuning, and capacity planning
- OS patching, updates, and security hardening
- Troubleshooting system, application, and network-related issues
Deploy and manage Microsoft Defender for Cloud for posture management and threat protection
Configure and operate Microsoft Sentinel (SIEM/SOAR) for security monitoring and incident response
Hands-on experience with Microsoft Azure services
Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP, firewalls)
Proficiency in scripting using PowerShell
Monitor and troubleshoot infrastructure using Azure Monitor, Log Analytics, and Alerts
Perform performance tuning, capacity planning, and cost optimization using Azure best practices
Manage identity and access using Azure AD (Microsoft Entra ID)
Configure RBAC, Conditional Access, and Privileged Identity Management (PIM)
Secure network workloads using Azure Firewall, Web Application Firewall (WAF), and NSGs
Manage encryption, Azure Key Vault, certificates, secrets, and managed identities
Conduct vulnerability assessments, remediation, and security hardening
Certifications: AZ 104 – Microsoft Azure Administrator Associate (required) AZ 500 – Microsoft Azure Security Engineer Associate (preferred)

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Azure IaaS.
- This position is based at our Bangalore office.
- A 15-year full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.