At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Account Executive

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Market and Network Services MNS-Finance

                      

Job Code

T97000

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

As an Account Executive, you will serve in an account-facing role focused on cultivating trust-based relationships while driving strategic growth across local, national, and international accounts. This role supports organizations in navigating the complexities of the employee healthcare benefits landscape, including Cleveland Clinic’s Virtual Second Opinion program, to deliver high-quality, accessible solutions to their workforce. By strengthening strategic relationships and guiding clients through complex benefits challenges, you will directly support Cleveland Clinic’s mission to provide world-class care and extend its impact beyond clinical walls.

This position offers the opportunity to represent a globally respected healthcare institution, work closely with industry-leading clinicians and programs, and contribute to meaningful improvements in patient access, outcomes, and experience, while ensuring service continuity, strengthening client engagement, and supporting growth across our expanding portfolio.

A caregiver in this position works remotely from 8:00 a.m. -- 5:00 p.m.

Caregivers in this role may be required to travel occasionally—up to 25% of the time, primarily during open enrollment—for key meetings, strategic reviews, and relationship-building activities.

A caregiver who excels in this role will:  

• Develop and execute sophisticated business development strategies to create, expand, and sustain high-value partnerships with payor accounts across local, national, and international markets.

• Serve as the primary point of contact for assigned high-value accounts, focusing on retention through strategic relationship management and identifying opportunities to upsell and expand services in alignment with financial targets.

• Oversee targeted marketing campaign strategies (e.g., print, digital, social, other) to train, educate, and drive benefit engagement (i.e. utilization) on assigned accounts, resulting in net new patient utilization of Cleveland Clinic product offerings.

• Manage the sales lifecycle from opportunity identification through contract negotiation and execution, ensuring smooth transitions and long-term account satisfaction.

• Lead sales, marketing, and advisory initiatives across Fortune 1000 companies, government entities, distribution channels, and national broker/consultant networks.

• Serve as a trusted advisor and brand ambassador, reinforcing the Cleveland Clinic value proposition through every account interaction.

• Demonstrate advanced knowledge of complex healthcare trends, research, and employer benefits issues—including cost drivers, outcomes, and market benchmarks.

• Maintain timely and accurate records in CRM systems, documenting account interactions, updates, and activities.

• Perform other duties as assigned in support of individual, work unit, and department OKR goals and growth initiatives.

• Manage full contract lifecycle (negotiation, execution, compliance).

• Support transition activities as VSO integrates into Employer Solutions.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or another related field and 8 years of demonstrated success in sales, marketing or account management growth role managing multiple multi-million-dollar accounts.

• OR Associates Degree and 10 years of experience

• OR High School Diploma/GED and 12 years of experience

• Superior interpersonal, analytical, business, and communication skills (both oral and written), including strong presentation capabilities and ability to write on target

• Attention to detail in work product (e.g., presentations, strategies, proposals, CRM documentation, etc.)

• Ability to balance strategic planning with hands-on execution to meet individual, work-unit, and department OKR goals

Preferred qualifications for the ideal future caregiver include:

• MBA or business-related Master’s degree

• Strong experience managing complex employer or healthcare-related accounts

• Bilingual in Spanish

• Health insurance licensure

• Health & Welfare benefits experience, including work with self-funded employers

• Managed care experience

• Consultative account management and sales experience, including complex account relationship management

• Experience with point solution marketplaces and technology-driven healthcare solutions

• Strong account management skills with the ability to interpret and translate client needs into actionable growth strategies

• Experience with reporting, strategic insights, and CRM documentation/recordkeeping

• Contract management experience, including handling complex contracting processes in healthcare or technology settings

• Familiarity with SaaS platforms (Software as a Service)

• Knowledge of the Virtual Second Opinion (VSO) industry or similar healthcare technology services

• Knowledge of B2B and B2C strategies within tech-enabled healthcare solutions

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to clearly communicate by phone, video conference calls and in person.

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer, standard software (e.g. Microsoft Suite/Outlook, and other industry standard software) or other office equipment.  

• Ability to travel throughout the United States to support events, as requested.  

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities