Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Bench Tagging

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving critical incidents related to the configured services running on various platforms. Roles & Responsibilities: - Provide L1 and L2/ basic and intermediate level troubleshooting for hardware/software support and implement technology at the operating system-level across all server and network areas. - Resolve critical incidents related to the configured services running on various platforms. - Collaborate with cross-functional teams to ensure timely resolution of incidents and problems. - Ensure compliance with defined operating model and processes for hardware/software support and technology implementation. Professional & Technical Skills: - Must To Have Skills: Strong experience in Critical Incident Management. - Good To Have Skills: Experience in IT Service Management. - Experience in troubleshooting and resolving incidents related to hardware/software support and technology implementation. - Knowledge of operating systems and network areas. - Experience in working with particular software solutions/vendors/brands. Additional Information: - The candidate should have a minimum of 5 years of experience in Critical Incident Management. - This position is based at our Indore office.

Bench Tagging

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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