Job Description:

Essential Job Functions

• Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
• Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs.
• Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements.
• Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations. Investigates and resolves matters of significance as appropriate. Ensures maintenance of customer relationships and may build upon same.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, management information systems, or related field preferred
• Nine or more years of information technology or operations experience
• Five or more years of leadership or supervisory experience
• Experience working with customer technology and support requirements
• Experience working with the information technology industry and awareness of developments
• Experience working with service level agreements and customer relations
• Experience working with generally accepted accounting principles and accounting software

Other Qualifications

• Strong organization and time management skills
• Strong interpersonal and presentation skills for interacting with team members and clients
• Strong analytical and problem solving skills
• Strong human relations skills to select, develop, mentor, discipline and reward employees
• Strong communication skills
• Ability to work in a team environment
• Ability to create and maintain formal and informal networks

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.