Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. Healthcare is an important segment of the Australian economy and to ensure the Bank is addressing the needs of its healthcare customers, the CommBank Health vertical was created.

See yourself in our team: 

CommBank Smart Health is Australia’s first truly end-to-end digital solution for the healthcare industry – providing convenient and secure payment, claiming, and directory capabilities for Australia’s healthcare payer schemes, providers and patients.

Do work that matters:

In this role, you will utilise deep technical customer, industry, commercial, regulatory and domain subject matter expertise to develop and enhance the product offering, identifying compelling customer propositions that meet and exceed customer needs.

Key responsibilities will include:

• Leverage insights on the product marketplace, trends and direct competitors to deliver recommendations for product enhancements and/or new offerings.​
• Lead the development and refinement of customer propositions, through insights from customer breakpoints, Voice of Customer feedback and opportunities for improvement.​
• Manage and oversee the end-to-end life cycle of the product, including updating features, policies, terms and conditions, pricing, profit and loss statements, customer retention and remediation, and the overall process chain.
• Influence key product decisions and prioritisation through compelling product performance insights including financial, business and customer experience.​
• Engage with internal risk and product governance frameworks.
• Present and prepare product papers and reports to various governance forums, senior stakeholders and leadership teams.​
• Stay abreast of the regulatory environment the product operates within, and lead the execution of regulatory changes.​
• Manage complex product enquires and complaints, uplifting internal communications and training where required.​
• Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.​
• Lead product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.​
• Develop and maintain strong relationships with key technical stakeholders across frontline, technology, risk and operations.
• Provide advice and input, as a subject matter expert, into the product and proposition strategy.​

We want to hear from you if you have:

• Advanced ability to drive outcomes and execute on a roadmap of initiatives
• Advanced communication, stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently
• Proven problem-solving skills coupled with a strong ability to innovation and think differently about strategies to grow the portfolio
• Experience in delivering strong outcomes in an Agile environment
• Ability to think analytically and use data and insights to make decisions
• Tertiary qualification in a Business / Commerce Degree Preferred
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks

Apply today!

We operate in a hybrid working environment, meaning a blend between being in the office and working remotely. Please feel free to discuss your individual situation and needs with us.

Advertising End Date: 26/08/2024