This position will process all received requirements in a timely and accurate manner, per the assigned transaction process.

Key Responsibilities:

• Process all received requirements in a timely and accurate manner (per the SLA and KPI).

• Assure that all requests to be processed have the right approvals and follow the procedure and polices.

• Report daily metrics.

• Proactive and constant communication with Team Lead to ensure process stability and requirements compliance.

• Know and follow the escalation path when needed (dispute or resolution).

• Actively support the implementation of best practices within the department.

• Assist with ad hoc projects assigned from time to time.

• Handle customer service queries internally.

• Maintain a positive working relationship between the internal customers and the requestors.

• Document and communicate issues, identify own limitations and validates own output against objectives.

• Deliver a message through proper communication vehicle and communication should be concise, clear and to the point, adapting as per feedback of supervisors.

• Perform basis research and analysis, collaborating with stakeholders and documenting results and audit trail.

• Recognize the issues that need to be raised and take the initiative to raise those issues.

• Research and identify areas of improvement within client's business processes and offerings and understands how innovation adds value.

Required Experience:

• 1 year of experience in Shared Service Center in the Procurement process cycle is required for this position.

• Should have studies related to Industrial Engineering, International Commerce or Business Administration.

• Intermediate Excel skills.

• Basic ERP systems knowledge.

• B2 English level.

• Portuguese skills ( is a plus)

• Experience dealing with customers over the phone.

• Good team player with a positive attitude and collaboration skills.

• Flexible to work per the business need.

• Strong ethical values.

• Good customer services skills.

• Effective communication.

• organize priorities and raise challenges and risks.

• Ability to deal with ambiguity.

• Teamwork.

• Continuously look for process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.