FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This position is responsible to drive innovation and implement cutting-edge digital solutions within the organization. The role focuses on enhancing operational efficiency and integrating digital and advanced technologies to transform the overall healthcare experience. This individual will collaborate with cross-functional divisions to identify opportunities for claims, provider and specialist management initiatives.

What Makes This Opportunity Unique

At AIA, we offer an exceptionally dynamic role that allows you to successfully conduct world-class digital initiatives. This is your chance to be a part of an ambitious team that strives to improve healthcare experiences through innovative technology. Come join us in Malaysia and be a driving force in crafting a healthier, balanced future.

Roles and Responsibilities

Strategic Leadership

• Take charge of developing and implementing the strategy for health initiatives that align with the organization's overall healthcare goals.

• Quantify high-level value at risk for new initiatives.

• Unbundle billing behaviors identified, dependent on the availability of suitable OCR data for hospitals where billing behaviors have been audited.

• Review potential cost containment concepts for each item above, along with an estimated percentage of value captured.

Operational Efficiency

• Supervise critical metrics to monitor performance and make vital strategy adjustments.

Cross-Functional Collaboration

• Work closely with healthcare professionals, IT teams, finance, and operations to ensure seamless integration of digital initiatives across the organization.

Data Analytics & Insights

• Leverage healthcare data analytics to drive decision-making, predict trends, and improve service delivery.

Compliance & Security

• Ensure all digital initiatives align with healthcare regulations and uphold high standards of cybersecurity to safeguard policyholders’ data.

Change Management

• Develop and lead change management strategies to ensure successful adoption of new technologies and workflows among clinical and administrative staff.

Vendor & Partner Management

• Work with external technology partners and vendors to source and implement the best digital tools and services.

Minimum Job Requirements

Education

• Tertiary qualification in Business, Finance, or related fields of study.

Experience

• 8 years of relevant working experience, preferably in the healthcare and insurance industry.

• Demonstrated experience in driving and leading initiatives in business transformation, consulting, or technology change.

Special Skills

• Excellent business insight.

• Strong leadership skills, including the ability to engage, mentor, and motivate staff, and manage change.

• Inclusive and collaborative – driving teamwork and cross-team alignment.

• Goal-oriented, self-motivated, and able to thrive in a fast paced and dynamic work environment.

• Strong planning and organizing skills.

• Good analytical and problem-solving skills and communication at all levels.

• Possess a high level of integrity and initiative.

• Proficient in Microsoft Office applications.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.