Responsibilities:

• Provide support for the Touchworks EHR system as outlined in the support matrix.
• Deliver Tier II application support to Northwell Health physicians and staff using the Touchworks EHR system.
• Adhere to incident and problem management processes according to the established support SLA.
• Communicate with end users of the EHR system to understand their issues and propose effective solutions.
• Participate in and support enterprise initiatives, including system upgrades, new integrations, and the configuration of new features.
• Contribute to the analysis and design of system enhancements.
• Create documentation for system configurations and workflows.
• Write and execute test plans for unit, functional, and integrated testing as required, including plans for interfaces, system enhancements, workflows, and upgrades.
• Assist in the analysis, design, configuration, build, testing, and application administration as needed.
• Follow and enforce change management processes for all environmental changes.
• Maintain documentation for all activities and project specifications, including disaster recovery documentation as necessary.
• Perform systems administration tasks in Touchworks EHR, such as setting up new users, configuring workspaces, adjusting role settings, and managing e-prescribing enrollment.
• Take complete ownership for the assigned tasks and timely inform the progress of the project / task to all stakeholders.
• Provide support during the implementation of new facilities and ongoing operational support for each site.
• Coordinate with third-party vendors as needed for support and implementation.
• Participate in a 24/7 On-call rotation for production support.

Altera Digital Health is dedicated to attracting and developing a highly diverse workforce/EOE.

 

Qualifications:

• BA or BS preferred or other relevant combination of training and expertise.
• 2-4 years practical experience in providing technical support and maintenance.
• Experience in clinical implementations, specifically ambulatory EMR applications.
• Touchworks Enterprise EHR experience highly desired and is a plus.

• Strong analytical and troubleshooting skills.
• Independent problem-solving skills.
• Ability to work in a team-oriented environment.
• Excellent communication and interpersonal skills.
• Excellent Excel skills.
• SQL experience preferred.
• Ability to work under pressure and prioritize work appropriately.
• Integrity and high professional, personal, and ethical standards.

Travel Requirements:

• May require local travel.
• May require other travel for business needs.

 

Working Arrangements:

• Will require after-hours On-call support, on a rotation.

• Work is performed in a standard office environment with minimal exposure to health or safety hazards.