Job Summary:

Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we’ve helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years!

What You'll Do:

The Site Manager is responsible for the overall leadership, performance and operational execution of a Cemstone Supply location. The position provides operational leadership by developing high-performing Team Members and fostering a disciplined, customer-focused culture. This role drives continuous improvement through process optimization and effective implementation of company systems and technology. The Site Manager is accountable for overall site performance, ensuring strong inventory control, data accuracy, safety compliance, and efficient day-to-day operations that consistently reflect the Cemstone brand standards.

Essential Duties and Responsibilities:

Leadership & Team Development

• Establish clear performance expectations and maintain accountability through effective Leadership, Management, and Accountability (LMA) practices.
• Recruit, train, coach, and develop Team Members to deliver outstanding customer service and operational execution.
• Ensure appropriate staffing levels to meet customer demand, seasonal workload, and financial objectives.
• Foster a collaborative, positive, and results-oriented work environment.

Operational Excellence & Technology Implementation

• Champion implementation and consistent use of company ERP, inventory management, order processing, and scheduling systems.
• Own inventory accuracy and integrity through disciplined receiving procedures, cycle counts, and reconciliation processes.
• Oversee inbound receipts and outbound order fulfillment to ensure accuracy and timeliness.
• Monitor open purchase orders, transfers, truck scheduling, and sales orders to proactively resolve discrepancies.
• Ensure efficient order processing and communication of expected delivery timelines to customers.

Continuous Improvement & Efficiency

• Evaluate site workflows and identify opportunities to improve productivity, reduce waste, and increase operational efficiency.
• Implement process improvements aligned with company standards and operational KPIs.
• Lead problem-solving efforts to eliminate recurring operational issues.
• Train and coach Team Members on proper system usage to ensure data accuracy and process compliance.

Customer Experience

• Serve as the escalation point for customer concerns and resolve issues promptly and professionally.
• Lead the team in delivering consistent, knowledgeable, and responsive service.
• Continuously evaluate and improve operational processes that impact the customer experience.
• Develop strong customer relationships and ensure high levels of retention and satisfaction.

Site Operations & Safety

• Ensure the store, warehouse, storage areas, and yard are clean, organized, and safe.
• Oversee daily administrative processes including bank deposits, delivery documentation, billing paperwork, and equipment inspections.
• Coordinate site maintenance, inspections, and vendor services as needed.
• Communicate safety, compliance, and maintenance concerns to leadership promptly.

Regional Collaboration

• Partner with Operations and Sales teams to ensure alignment on order fulfillment, inventory strategies, and customer needs.
• Support regional Express Locations with store standards, merchandising, and customer service best practices.
• Implement company policies, procedures, and initiatives effectively at the site level.

Competencies:

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinate’s activities; makes self-available to staff, provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others, fosters a cooperative work environment.
• Strategic Thinking – Develops strategies to achieve organizational goals, understands organization’s strengths & weaknesses, analyzes market and competition, identifies external treats and opportunities, adapts strategy to changing conditions.
• Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.

Education and/or Experience:

• Bachelor’s degree (B.A.) from a four-year college or university; or seven years related experience ; or equivalent combination of education and experience.
• Proven track record with a minimum of 5 years of experience in business operations management or a related role.
• Minimum of 5 years of hands-on experience and utilization of Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) systems.
• Experience in a leadership role, managing teams and driving operational excellence.
• Experience in analyzing complex business processes and identifying areas for improvement.

Salary: $75,000-$95,000 annually

Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Retirement Plans

• Paid Time Off

• Wellness Program

• Education Assistance

• Employee Assistance Program

We are proud to be an Equal Opportunity Employer. We recognize that a diverse

workforce is essential and strongly encourage qualified women, minorities,

individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.