Job Description

Your Responsibilities

• Support the implementation of ground operations projects across AOCs, ensuring consistency and compliance with SOPs.

• Assist in coordinating continuous improvement initiatives in ground services operations.

• Monitor and track station performance against established KPIs (safety, on-time performance, NPS, etc.).

• Provide support in maintaining an organized and updated repository for AOCs systems and procedures.

• Liaise with key stakeholders, including ground handlers and internal departments, to ensure smooth and safe operations.

• Assist in budget preparation and monitoring, ensuring optimal use of resources within the approved cost framework.

• Contribute to station improvement programs and support implementation of best practices.

• Participate in digital and operational projects, including UAT, reporting, and process enhancements.
   

Your Traits

• Strong analytical and problem-solving skills with the ability to translate operational data into insights.

• Good understanding of airport ground operations, including ramp and terminal processes.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

• Strong communication and interpersonal skills to work effectively with internal and external stakeholders.

• Knowledge of safety standards, SMS implementation, and compliance with international ground handling regulations.

• Proficiency in relevant ground operations systems (e.g., Navitaire SkySpeed, SkyPort).
   

Your Merits

• Bachelor’s degree in Aviation Management, Business Administration, or a related field.

• Minimum 5 years of experience in ground operations, with at least 3 years in a supervisory/managerial role.

• Hands-on experience in terminal and ramp operations.

• Certification in Dangerous Goods and Weight & Balance is preferred.

• Exposure to digital transformation projects or process improvement (Six Sigma knowledge is an advantage).