Job Description Summary

As Business Operations Specialist, you support service operations for the Surgical Visualization and Guidance (SVG) business across the Nordics and the Netherlands, while providing operational support across HCS Northern Europe as needed. You ensure service contracts, billing, and operational data are managed accurately, enabling efficient service delivery and revenue realization. You collaborate with internal and external stakeholders to meet contractual commitments, resolve issues, and deliver an excellent customer experience. Through effective problem-solving and process improvements, you drive operational efficiency and service excellence. Your work provides the operational and financial foundation needed to support business performance across the region. As a candidate for this role, you are currently located in Sweden and your are proficient in English and Nordic languages.

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Manage the full lifecycle of customer service contracts, including creation, amendments, renewals, entitlement management, additions, deletions, and contract loading across multiple business systems.

• Ensure accurate and timely billing of contract and non-contract services, including invoice processing, cost debriefing, purchase order management, supplier administration, revenue tracking, and ODS billing.

• Maintain customer, supplier, asset, and install base data integrity, ensuring KPI achievement, configuration accuracy, contract quality, and compliance with business requirements.

• Own cash collection support and dispute management activities, partnering with customers, Service Sales, Field Service, and Finance teams to resolve invoicing and contractual issues efficiently.

• Provide flexible operational support across Nordic countries and, when required, wider Northern Europe teams, modalities, and business units based on business priorities and management direction.

Basic requirements

• Proven experience in service operations, contract administration, customer support, or service centre environments, including management of large and complex data sets';

• Knowledge of service operations, including PCS, Imaging, ULT, Multi-Vendor services, contract administration, and customer service processes is a plus;

• Experience using ServiceMax, BFE, Oracle Suite, Excel, and related service management, billing, reporting, and contract administration systems is a plus;

• Highly proactive self-starter with the ability to work independently, prioritize workloads effectively, and deliver results with minimal supervision;

• Strong analytical and problem-solving skills with the ability to interpret data, identify root causes, and develop practical solutions autonomously;

• Excellent communication, stakeholder management, negotiation, and project management skills with the ability to work effectively across countries, modalities, and matrix organizations.

• Proficient in several Nordic languages.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

 

Inclusion & Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or age, disability, protected veteran status or other characteristics protected by law.
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Additional Information