About the Role:

Grade Level (for internal use):

10

The Role: Engineering Customer Advisor

The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and trainings in the Latin America region for  our International Exploration & Production content and Geoscience and Engineering Software products. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

The Impact:

The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular client-facing meetings and on-site trainings.

What’s in it for you:

• Work with the latest technology in reservoir engineering, production engineering and data science

• Utilize your petroleum industry experience and engineering skills across a wide variety of asset types.

• Develop your skills for creation and delivery of trainings and high-level workflows.

• Opportunity to participate in product design and development.

• Collaborate with a diverse group of colleagues in a dynamic environment.

Responsibilities:

• You will interact with clients via phone, email, and live meetings to provide support and trainings on our Upstream products.

• You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.

• You will create and deliver complex workflows in a straightforward and clear manner.

• You will develop an understanding of the users and be their ‘voice’ within the business by conveying customer feedback to the relevant stakeholders.

• You will continually improve product knowledge to ensure the best support can be offered to all clients.

• You will participate in regional event planning, represent the S&P Global Commodity Insight solutions in regional events.

What We’re Looking For:

Some general knowledge and experience around Energy & Natural Resources and regional markets would be preferred as well as:

• 3-5 years’ experience in the E&P industry, focused on engineering.  Formal education and/or combination of experience as an engineer or engineering / geo technician

• Previous experience working with data and applications in the exploration and production industry is desirable. Previous experience working with S&P Global Engineering products is a bonus

• First class presentation and software demo skills.  Excellent Oral and written communication skills.

• Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues to find solutions/responses.

• Familiarity with the LATAM region.

• Ability to work as an integral part of a diverse and geographically dispersed team.

• Willingness to travel for client visits and attend conferences.

• Excellent organizational, time and project management skills.  Ability to handle multiple projects and priorities in a professional and timely manner.

• Highly articulate with a very good command of English and Portuguese is essential.  Fluency in Spanish is an advantage.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)