Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

The Associate Manager, Consumer Insights & Business Analytics is in the SCJ Professional RD&E –Claims & Product Experience team, reporting into the Manager (UK based).  The Associate Manager will play a key role within the RD&E team in delivering the Innovation Pipeline.

Working very closely within NPD project teams and with Sales and Marketing to develop a leading edge understanding of our customers and end users to unlock new insights that will form the basis of our future innovation roadmap and product claims. This role will also work closely with the RD&E Principal in support of developing the Pro technology pipeline. This role will lead support initiatives to strengthen SCJ Professional’s presence in the market.  

Responsible for managing and liaising with internal cross-functional stakeholders and external agencies to define and deliver the research workplan and insights in support of innovation strategy and global NPD launches.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the Technical Insights workstreams within NPD project teams and Technology scouting projects.
• With Director, support SCJP global market segment strategy teams to help define and deliver research plans to develop demand spaces and end user insight
• Build strong networks and leverage internal SCJ cross-BU capabilities (CPX, CIBA) as well as external research and design agencies. 
• Utilize best practice qualitative and quantitative methodologies for building deep understanding of the end user and key drivers of choice to inform and optimize NPD value propositions and market segment innovation strategy.
• Responsible for aggregating, filtering and synthesizing relevant learning from multiple sources (custom research, trends, social media, sales team insight etc.) and translating information into a composite view of our end user insight to uncover new opportunities
• Working within your capability team, contribute to the development of capabilities and quality standards in all areas of Technical Insight and Claims Development incorporating continuous improvements and delivering high quality data.

REQUIRED SKILLS / EXPERIENCE / COMPETENCIES

• Bachelor’s Degree in Behavioral Science/Psychology, Market Research, Consumer Research or Insight related fields AND experience in Consumer/Technical Insights or related field with direct business facing experience.
• Qualified candidates must be legally authorized to work in the United States

PREFERRED SKILLS / EXPERIENCE / COMPETENCIES

• Expertise in a variety of traditional and modern qualitative and quantitative research techniques, specifically for innovation, claims and communication
• Experience working in the B2B industry in a highly matrixed environment
• Experience working with interdependent cross-functional teams in a highly dynamic and challenging environment
• Experience working in an agile environment with shifting priorities and multiple concurrent work streams
• Demonstrate strong Intellectual Curiosity (ex: exploring trends and adjacent category activity to inform brand and product stories)   
• Strong cross-functional leadership and coordination skills
• Comfort with ambiguity and ability to navigate dynamic project scopes
• Ability to synthesize data to build and tell a compelling customer/end user story with credibility
• Ability to handle influence multiple levels and teams during one project
• Strong Integration & Facilitation skills-integrate information from many internal work partners to develop claims plans and to facilitation the activation of the claim’s plans.

JOB REQUIREMENTS

•  10-15% travel
• This position sits onsite in our Racine, WI office
• This position is not eligible for relocation

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [email protected]. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.