IQVIA is thrilled to announce an exciting opportunity for a Client Service Representative to join our dynamic Client Service team and help us exceed client expectations.

Location: Melbourne

Work structure: Hybrid full time

The successful candidate will be working with some of Australia’s most well-known brands, reporting to the Associate Director of Client Services, this role is all about ensuring clients get the most out of our innovative products and services, creating lasting and impactful relationships.

We are looking for someone with stellar communication skills who can connect effortlessly at all levels. If you have outstanding problem-solving and analytical abilities, coupled with top-notch customer service skills, we want you! Your knack for nurturing and developing relationships in a diverse business environment will be key to your success.

Responsibilities:

• Support Key Account Manager/Account Manager with the management of an account. Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases. The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness and quality.
• Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.
• Support the rollout and use of client self-service tools. Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating.  Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.
• Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.
• Researches, analyses, and responds to client queries that will require an in-depth understanding of the client, specific business line, and consumer health landscape.
• Conduct service meetings at client sites.

Competencies/Skills/Abilities:

• Bachelor’s degree in Science, Business or related discipline (or equivalent) and a minimum of two (2) years of related work experience required
• Broad knowledge of the Consumer Health, Pharmacy and Grocery landscape
• Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions
• Ability to use tools/BI platforms to analyze data and address client queries
• Broad knowledge of the concepts, practices and procedures of the client service representative field
• High levels of initiative and ability to multitask
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Meeting facilitation, presentation and training experience preferred
• Knowledge of IQVIA products/business or previous Pharmacy or Grocery experience preferred
• Full Australian working rights

If you are interested please apply and a member of the Talent Acquisition team will be in touch.

Should you be suitable you will receive an email from the Talent Acquisition team in ANZ to complete an online assessment to further assess your skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com