Your Core Responsibilities

Your support is key to the success of our traders, engineers and all others teams. You remove blockades for everyone by implementing, supporting and maintaining servers, networks and all user devices. You’ll act as first, second and third level of support. If you want to learn and grow you need to be on top of your game and be willing to take responsibility and act autonomously to provide an IT environment that tackles all issues while ready to scale. Your responsibilities will include:

• Fulltime on-site 1st, 2nd and 3rd line Support to our users
• Support physical and virtual desktop environment, infrastructure components (like O365, AD, Email, MDM, Audio and Visual Communication systems)
• Deploy enterprise updates for Windows and macOS, including applications such as Adobe, Java and other desktop applications
• Install, modify and repair computer hardware and software (including servers, desktop and printers)
• Troubleshoot, escalate and document computer network issues
• Assist in-house Facilities Management with the execution of desk and physical equipment moves
• Everything necessary to keep us moving! This will teach you a lot of new things!

Your Skills and Experience

• You have a strong drive to learn and develop yourself, both technically as well as in areas of personal development (at IMC we are committed to helping with that!).
• You are curious and like to understand why things work the way they do, how you can improve and automate tasks and how you can leverage technology to help us become more robust as a company!
• You are a self-starter that works with a sense of urgency and priorities based on business needs
• A degree (BSc) ideally in ICT related field, or equivalent practical experience
• At least 2 years of experience in a similar environment role and fast-paced environment
• Confident in written and spoken English communication (we have +40 nationalities here!)
• Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus
• Excellent troubleshooting and diagnostic skills; ability to solve problems creatively and proactively.
• Willing to get involved in physical tasks such as desk moves and room setups.
• You are willing to come to the office full-time as our IT Ops team is based 'on-site'. You will be part of our regional Europe team and first point of contact in Aarhus