Job Title: Client Care Team Leader (Reception Team Leader)

Salary: £26,332.80 per annum

Location: Peak Vets, Sheffield

Job Type: Full-time, Permanent

Hours: 40 Hours per week. 

Shift Pattern includes: Monday to Friday: between the hours of 7.45 - 21:00,

Saturdays: 8.30 -16:00 and Sundays 9:00 -13:00.

Are you prepared for an exciting new challenge? Do you possess experience in leading and inspiring a team?

Peak Vets is offering an exciting opportunity for a Client Care Team Leader to join our fantastic team!

This role provides you with the chance to lead by example and boost the morale of your colleagues.
 

It's a great opportunity for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

• Continually monitor and respond to client feedback, action any suggestions to improve our service

• Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given

• Demonstrate positive leadership by always leading by example, motivate and boost employee morale

• Execute good telephone techniques, keep accurate records of discussions or correspondence with clients

• Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint

• Be a presence within reception, led by example by engaging with clients and their pets

• Ensure that all other staff members follow your lead in building relationships with clients

• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

• Enforce housekeeping rules, including how the reception team present themselves to customers.
   

Personal Specification

• Must have experience in the veterinary industry

• Leadership skills and experience are greatly desired

• An energised, professional person capable of creating strong bonds and understanding between the Client Care and clinical teams

• Must be resilient

• A genuine passion for client care and animals

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme  

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us

We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District.

We aim to provide high-quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging.

Peak are renowned for our friendly welcome and team spirit.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie[email protected]