Synopsis of the role 

At Equifax, The Summer 2026 Client Onboarding Analyst Co-op will participate in a 15-week co-op program which is a gateway to full-time career paths for current university students. The program provides meaningful projects with direct impact on our business as well as exposure to senior leaders and opportunities to network. The Co-op will be working with the Account Services team which is responsible for managing the complete client onboarding lifecycle. We receive leads from Sales and other sources, submit requests into our systems (Salesforce), credential clients through internal checklists and external reviews, and finally provision access to ensure customers receive the necessary products and credentials to get started. This Co-op role is a unique opportunity to contribute to a major transformation initiative aimed at improving the efficiency and speed of our client transition process, requiring strong analytical and clear communication skills.
 

• The 15 week co-op  program runs from May 5th 2026 to August 20th 2026.

• Co ops are required to follow our hybrid onsite policy of  Tuesday, Wednesday, Thursday - onsite for the duration of the 15 - week program. 

• Monday and Friday are remote work days. 

• Co ops must be local to the Toronto area and have the ability to commute to our office in Toronto.

What you’ll do

• Process Analysis & Improvement: Assist the credentialing team by analyzing the current workflow to identify and document bottlenecks and process friction points, specifically focusing on how to reduce Lead-to-Cash times.

• SOP Management: Organize and restructure SOP Manuals to provide ease of access for the team and to prepare documentation for future automation efforts. You will help ensure SOPs are maintained and kept consistently updated.

• System Review: Analyze the current Salesforce process and contrast that with established business goals to identify clear opportunities for system and process improvement.

• Data & Documentation Support: Provide essential support in collecting data, organizing onboarding documentation, and preparing resources for team-wide use.

What experience you need

• Currently enrolled in a 2nd year or higher co-op program pursuing a degree in Business, Computer Science, or a related field.

• Highly Organized: Exceptional ability to manage multiple tasks, documentation, and deadlines effectively.

• Analytical Mindset: Proven capacity to analyze complex processes and data to identify root causes of problems.

• Proactive Problem Solver: A resourceful individual who takes initiative to propose and test solutions.

• Strong Communication Skills: Ability to clearly articulate findings, propose solutions, and create professional documentation for both technical and non-technical audiences.

What could set you apart

•  2+ years of progressive experience within Operations / Process Improvement.

• Technical Familiarity: Proficiency in MS Office and Google Suite (especially Sheets/Excel for data organization).

• Familiarity with Salesforce is a significant plus. 

• Familiarity with the application of AI in business is beneficial.

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Internships

Schedule:

Full time