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Primary Work Location

Monument Health Rapid City Hospital

Department

MHHVI Clinic Management

Scheduled Weekly Hours

40

Job Summary

The Manager of Ambulatory Operations is responsible for all facets of day to day practice operations of the practice. Provides effective leadership and accountability for ambulatory care operations including excellence in patient care and safety, patient experience, physician and caregiver engagement and retention, financial and community stewardship. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Job Functions:

• Oversees all functions of the clinic including but not limited to scheduling, registration, referral management and patient access, revenue cycle management, provider recruitment, imaging, laboratory, and clinical services.  Serves as a liaison to corporate service departments that provide and/or support these services.
• Oversees and ensures efficient clinic operations, ensuring a high level of patient care, quality, service, and productivity.  Demonstrates strong knowledge of care delivery systems and implements evidence-based best practices.  Provides operational and technical direction.  Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.  Monitors key performance indicators and identifies and implements areas for improvement.
• Supports the organizations purpose, vision, values, and strategic priorities.  Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Actively supports, maintains, and promotes organization quality initiatives.  Communicates and educates physicians and caregivers as necessary to ensure organizational understanding and compliance with quality standards.
• Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
• Establishes and maintains effective communication and develops professional relationships with physicians and advanced practice providers.  Responsible for provider relations including practice management, orientation and onboarding, and proactive problem resolution.
• Assists in the development, manages, and is accountable for annual clinic operating and capital budgets.  Controls expenditures within approved budget.
• Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
• Provides exceptional leadership and promotes teamwork and collaboration.  Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
• Plans and facilitates regularly scheduled provider and caregiver meetings.
• Ensures compliance for various accrediting bodies and governmental agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. 
• Participates in community activities and builds and maintains positive community partnerships/relationships.
• Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.

Additional Requirements

Required

Education - Bachelors in Business Administration/Management, Healthcare Administration, or Related Field or a combination of related equivalent experience and education.

Work Experience - 3+ years Healthcare Experience; 1+ years Supervisor Experience

Physical Requirements
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Business Administration

Job Family

Business Services

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.