Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

The Mortgage Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner while maintaining compliance with all guidelines, policies and procedures established by federal, state, local and investor guidelines.  In this role, it is important to ensure internal and external customer service expectations are exceedingly satisfied and to establish pro-active and timely communication to clients, Loan Officers, Branch referring partners, Underwriters and the closing department.  The Mortgage Loan Processor obtains necessary information and documentation to process and complete mortgage loan files.  Verifies all documentation for accuracy and completeness.  Knowledge of the mortgage loan process and associated documentation with a strong understanding of regulations and laws associated with residential lending is critical for success in this position.  Ability to determine incomplete, inaccurate or missing information.  To motivate, problem solve, counsel or influence others is a material part of the job, requiring a significant level of diplomacy and trust.

This is a hybrid role that will require office attendance on an as needed basis. It is imperative to be in a commutable distance from one of the following offices:

• 4910 Tiedeman Road, Brooklyn, OH
• 4224 Ridge Lea Road, Amherst, NY

• Review all loan applications for accuracy, completeness and compliance
• Monitor and maintain an application pipeline
• Receive and review documentation from clients related to income, asset and credit profiles
• Image/index, review and submit completed files via the loan origination system to the underwriting department
• Directly communicate with Loan Officers, clients, service providers and branch referring partner to gather and clear underwriting conditions; primarily responsible for documentation collection
• Provide exceptional service for both internal and external customers
• Ordering third party documentation; verify vendor orders are complete and invoices received
• Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
• Maintain knowledge of industry compliance standard rules and regulations
• Review Hazard Insurance for required coverage and Insurance Carrier rating
•  Review title work for seasoning requirements, liens, entity issues, etc…
• Review flood certificates for flood status

• High school diploma or equivalent work experience required
• 2+ years residential mortgage processing experience on agency products strongly preferred
• Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
• Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations strongly preferred
• Strong math and analytical skills
• Excellent written and verbal communication skills and ability to work in a team environment
• Demonstrated ability to prioritize, multi-task, meet deadlines and adapt to changing priorities with strong organizational skills.
• Proven success working in fast-paced, high-volume environments
• Precise attention to detail
• Ability to network and interact with others to build internal relationships to foster team environment.

• Foundational knowledge of FHA, VA, Conventional, Jumbo (preferred).  Other products, (i.e.) CP, USDA, HELOC preferred but not required
• Demonstrated strong customer service skills
• Ability to handle competing priorities effectively and within established timeframes
• High level of integrity and trust; must be a team player with a selfless attitude
• Ability to work varying hours and overtime if needed

#INDTEL

 

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $20-26 per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance. 

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/30/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].