Your impact:

• You will be responsible for renewing Support and Subscription contracts with channel partners in Germany

• Protect and grow our Annual Recurring Revenues (ARR) which are critical to the success of PTC, making up 75% of PTC revenues by identifying and closing Up-sell opportunities

• Secure these PTC revenue streams by developing successful relationships with PTC channel partners to ensure Subscriptions and Support are renewed on-time

• In collaboration with key PTC stakeholder groups (Sales, Deal Desk, Finance, Legal and other functions as appropriate) ensure our indirect customers are highly satisfied with the services PTC delivers

Day-To-Day:

• Work on a daily and weekly basis in a highly structured fashion to achieve and maintain industry leading renewal rates with indirect customers and channel partners

• Achieve or exceed quarterly and annual targets

• Drive Renewals sales processes

• Accurate forecasting and daily updating in the PTC CRM (Customer Relationship Management) software Salesforce

• Manage all Renewal related partner queries in a timely manner with the right level of quality

• Weekly forecast calls with internal management to give an accurate picture of the current quarter Renewals

• Reviewing Renewal quotes for accuracy before submitting them to customers

• Supporting the transition process of our customers to Subscription or Cloud from Perpetual licenses

• Calculating Renewal offers or mid-term changes to contracts, being responsible for executing changes to Renewal accounts (preparing quotes, sharing quotes with partners)

• Ensuring quotes can be booked accurately

Key Competencies

• You are very curious and have the learning gene which is critical in this fast-moving industry

• You are detail oriented with a very structured approach to your daily work

• Daily accurate and concise updating of Salesforce and other CRMs comes naturally to you

• Sense of Accuracy: ensure pricing, quotes and system entries are correct

• Sense of Urgency: handle pressure at quarter end and support quick turnaround times for requests

• Ability to deal with ambiguity

• We hire team players who always work in the best interests of the Renewals team

• Excellent problem-solving skills, you bring a “can-do” attitude to work every day

• Leverage the PTC ecosystem to ensure optimal satisfaction levels for PTC customers throughout the entire renewal journey

• Drive programs and offerings to increase value for the customer and PTC

Basic Qualifications:

• Bachelor’s degree or equivalent experience

• Excellent written and oral communication skills in English and German are mandatory