Position Overview: 

Claims and Operations is looking for a Senior Scrum Master with experience to manage the execution of initiatives supporting our Digital Enablement initiatives across our portfolio. The assignment for this role is to the Customer Communications and/or Digital Solutions ART within Digital Enablement. We are seeking a highly motivated, results oriented individual with strong Agile, delivery excellence, technical, AI, and leadership skills.  
 

Responsibilities: 

• Manage day-to-day operations of 2 (minimum) Digital agile development teams supporting new capabilities, maintenance, technical upgrades, etc.  

• Educate and coach the team in Agile framework, ensuring that the agreed Lean-Agile process is being followed and aligns with The Hartford’s Enterprise Business Delivery Model.  

• Acts as a role model for servant leadership.  

• Role requires ability to influence and work effectively with key stakeholders and business sponsors in a timely manner. 

• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize delivery leveraging metrics and mitigating risk, supports and manages backlog health, and plans for future milestone releases. 

• Tracks and communicates the overall team progress providing visibility to stakeholders (Daily Stand-ups, Retrospectives, Sprint Planning, PI Planning, etc.)  

• Support stretch opportunities within Digital ART’s partnering with RTE’s. 

• Leads team maturity effort through continuous improvement mindset and supports Digital Enablement’s overall Agile Maturity initiatives. 

• Serves as a filter to remove impediments to progress as identified by the team.  

• Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities. 

• Partners with the Product Owner and Product Manager to ensure the backlog items are prioritized based on business value and ready for the team; supports teams KPI’s. 

• Drive continuous improvement mindset. 

• Partner with integrating LOB application Teams and application Production Support/Reliability Engineering teams; manage dependencies as required. 

• Partner with and manage vendor implementation partner and 3rd party vendor integrations. 

• Manage and oversee resource planning and financial management for the Team. 

• Foundational understanding of application technology framework to guide and support team in delivery; demonstrated ability and desire to learn new technologies. 

• Matrixed reporting, provides coaching/feedback to ensure team success. 

Qualifications:   

• 6-9 years Scrum Master experience 

• 3+ years’ experience working and managing Agile team structures (Scrum/Kanban) within SAFe framework  

• Strong knowledge of software development processes and procedures to understand team needs includes fundamentals of iterative and incremental development. 

• Strong Knowledge about Agile techniques: User Stories, Continuous Integration, Test Driven Development, Continuous Testing, Pairing, Automated Testing, Burn Down Metrics, Velocity etc.  

• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. 

• Deep experience partnering with LOB stakeholders 

• Superior organization skills with the ability to simultaneously handle multiple initiatives and priorities in a fast-paced environment. 

• Excellent verbal and written communication skills including the ability to present confidently before a large audience. 

• Experience using agile toolsets such as Rally, Jira 

• Excellent analytical, problem solving and interpersonal skills. 

• Previous experience in any part of the software development lifecycle – as developer, tester, analyst, product owner, project manager, etc. is a plus 

• Insurance industry experience preferred.