Essential Duties and Responsibilities: 

• Conduct detailed business process analysis consulting and document the resulting requirements definitions. 

• Consult with customers related to system design and configuration to achieve desired workflows. 

• Understand and be able to effectively communicate the fundamentals of change management. 

• Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and/or reports. 

• Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions, and reports built within the project scope. 

• Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows. 

• Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary. 

• Deliver engaging, informative, well-organized presentations. 

• Deliver training classes and presentations at the annual customer conference. 

• Create, update, and provide insight on internal and external training and implementation materials. 

• Create and deliver ad hoc and routine industry needed reports from system for customers, as requested.  

• Build and support custom reports in Business Objects Enterprise, not required but preferred. 

• Possesses general understanding in the areas of application programming, IIS, database, and system design. 

• Facilitate project team and customer meetings effectively. 

• Communicate relevant project information to assigned project manager, direct manager, and other departments (Development, Customer Care, QA, Sales) effectively and timely. 

• Resolve and/or escalate issues in a timely fashion. 

• Interface professionally with other internal departments. 

• Understand how to communicate difficult/sensitive information tactfully. 

• Set and manage customer expectations on projects, especially where documented scope is related. 

• Manage day-to-day customer interaction on assigned projects. 

• Communicate effectively with customers to identify needs and evaluate alternative business solutions. 

• Develop long-term, positive relationships with customer personnel increasing overall account satisfaction. 

• Demonstrate strong financial and business acumen as pertains to corporate metrics and goals. 

• Demonstrated ability to effectively work remotely when not onsite with a customer. 

• Submit timesheets and expenses in a timely manner. 

Requirements: 

The ideal candidate will possess a BA/BS degree from an accredited college or university with a major in Business Management and/or Computer Science, preferred. Coursework in GIS is a plus. The position requires: 
 

• Mandatory amount of 3-5 years of professional work experience 

• A minimum of 2 years with direct software implementation experience as the principal implementer 

• Experience working for a company that provides proprietary software solutions. 

• Excellent active listening, communication (verbal and written) and problem-solving skills. 

• Exhibits strong attention to detail and a commitment to quality work. 

• Thrive in a deadline-driven environment that may require work outside the normal timeframes. 

• Demonstrated organizational efficiency, time management skills and a willingness and ability to adapt to changing priorities. 

• High degree of professionalism and demonstrated ability to work productively with a wide range of customer personas. 

• Familiarity with Oracle and MSSQL relational database platforms 

• Knowledge of various software development methodologies (waterfall, agile, etc.) 

• Proficiency with Microsoft Office Suite 365, particularly Excel, PowerPoint and Visio 

• Working knowledge of Business Objects Crystal Reports, SQL and scripting, a plus 

• Comfort with extensive travel (US and Canada), up to 75%, higher by exception. 

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays

• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution  
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements