About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities to include but not be limited to the following

• Coordinate the exchange of Policy-related information from/with the client  and disseminate across other teams and ensure all the resources provided are available to implement policies
   

• Maintain regular contact and give feedback to client with regards to Policy- related changes for the successful enforcement of the policies
   

• Spot trends and flag potential issues that may arise from the application of policies and offer suggestions or solutions
   

• Engage with Training and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of client  policies
   

• Flag resource constraints, policy issues or inconsistencies timely
   

• Gather insights and offer policy suggestions based on the direct application of the policies
   

• Ensure continuous improvement of resources and materials provided
   

• Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between us and client team
   

• Liaise directly with client Policy team to gather/discuss/debate questions and engage with client to obtain answers

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Recommended Qualifications

• Proficient level of English and ideally fluent in another key language served by outsourcing site

• Experience in an Operations environment, preferably in an international environment

• Good knowledge of quality/training processes and policy enforcement in an Operations Environment

• High level of energy, drive, enthusiasm, initiative and commitment

• Excellent communication, consulting, influencing and interpersonal skills

• Proven track record of collaborating with cross-functional groups to produce results

• Passion for ensuring a world class support experience for our community

• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About TaskUs:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

At TaskUs, we believe our employees always come first. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs currently has over 45,500 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.