As a Senior Premium Support Advisor (East Coast) on our Premium Support team at Docebo, this person will be responsible for providing world-class customer support to our Premium Support customers, ensuring that their needs are met and their expectations exceeded. The Senior Premium Support Advisor will lead weekly case reviews, regular operational reviews, and serve as the primary point of contact for their specified customers. The ideal candidate will be customer-focused, technically skilled, possess exceptional communication skills, and have a drive to provide an exceptional experience.