New Service Introduction CPSM

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Description Summary:

The Corporate Product Service Manager's (CPSM) responsibilities include supporting and managing the delivery readiness efforts for assigned areas of responsibility.  CPSM leads the service delivery and business readiness efforts of minimal complexity and/or supporting projects of higher complexity, making sure all required service-related readiness activities are addressed and in place prior to the first service date (FSD) and discontinuing efforts for End of Service Life (EOSL).  This ensures that HPE Delivery Services Customer Support provides the highest level of customer support beginning with the first service transaction with our customers.

Job Family Definition:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

What you'll do:

• Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
• Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
• Provides mentoring and guidance to peers and lower level employees.

Education and Experience Required:

• Typically 8+ years to establish proven track record in Service Business Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

What you need to bring:

• Demonstrated critical thinking skills
• Knowledge of Information Technology (IT) and services industry and company organization, functions, and culture
• Broad knowledge HPE Delivery Readiness Services portfolio, routes to markets, and end-to-end processes
• Strong project and program management and change management skills
• Strong problem-solving abilities
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations
• Strong skills in exercising independent judgment
• Highly developed presentation, negotiation and influencing skills
• Solid understanding of business planning methods and business acumen

Additional requirements:

• Supports development of services support and/or solution(s) portfolio planning over the entire lifecycle, ensuring end to end service delivery, channel readiness and associated processes
• Represents HPE Delivery Readiness Services on Portfolio core teams and provides service requirements into the service development lifecycle
• Works across worldwide teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs
• Global responsibility for numerous services; utilizes technical and business skills to lead complex cross functional activities with tight time frames.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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