Assists in resolution of problems escalated by the customer or other Blue Yonder associates.  
Consults with customers/associates concerning maintenance and performance of software systems.  
Escalates issues that may have negative scheduling or financial impact.  
Estimates specifications accurately.  
Optimizes Blue Yonder profit margin through quality design, minimizing unprofitable rework and post-implementation support.  
Participates in customer liaison activities to ensure project success.  
Provides estimates to project managers of complex work and resource requirements.  
Provides leadership to small technical teams as necessary.  
Works with customer's MIS team to manage the technical activities of each implementation phase of assigned project.  
Works with project team to understand and help to refine and define project technical requirements from technical specifications. 
Diagnoses business and technical expectations on a project.  
Works with the customer team in the design, development, testing and implementation phases of the project .
 
Overview:
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.
 
Scope:
Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.
The team currently comprises of 70+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc
 
Our current technical environment:
Software: Python, MuleSoft, API’s
Database: MS SQL Server, Snowflake
Cloud Architecture: MS Azure
Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)
 
What you’ll do:
Provide technical support for applications and services based on Python & Mulesoft
Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services 
Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
Working with customer/application/product teams ensuring the deadlines are not breached
Identifying areas improvement and cutting down the manual effort through automation
 
What we are looking for:
Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
Strong customer facing skills and communication skills (verbal and written)
Strong knowledge of service management processes like incident, service request, change and problem
Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
Strong troubleshooting skills
Good working knowledge on SQL (preferably Microsoft SQL server)
Working knowledge of API’s (REST and SOAP) 
Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
Experience is using ARM for monitoring and analysis of the environments
Experience in working on Windows and Linux Operating System
Experience troubleshooting/Managing Runtime Servers
Experience working with Python & Mulesoft Connectors - Standard/Custom
Experience troubleshooting and performance tuning of ESB/middleware components
Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
SaaS/Cloud/Azure experience a plus 
Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
Experience working with any Planning or Execution Systems is a plus.
Prior systems administration/application configuration management experience is preferred.
Ability to adapt and respond to fast moving & changing project environments
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.