Endless pre-loved items. Limitless creativity. One clear purpose.   

Online Marketplace Assistant

£11.79 per hour + benefits 

Reports to: Online Marketplace Team Leader

Directorate: ​Marketing, Fundraising & Engagement​ 

Contract: ​Permanent

Hours: ​Full time 37.5 hours per week​  

Location: Onsite at Bates Industrial Estate, Harold Wood, Romford, RM3 0HX

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.  

Closing date:  11 November 2024 11:55pm

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible. 

Recruitment process:  Onsite competency-based interview

Interview date: From the week commencing 18 November

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. 

At Cancer Research UK, we exist to beat cancer. 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you. ​ 

As part of Cancer Research UK’s Retail & Ecommerce Growth Strategy, we opened our first Regional Distribution Centre (RDC) in 2023, and are proud to have recently opened a second, even bigger site. 

We’re looking for an Online Marketplace Assistant to join Cancer Research UK’s Online Marketplace team in the Romford Online Marketplace Hub and Centre of Excellence. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire and ASOS).

 As an Online Marketplace Assistant you’ll be trained in all aspects of the online marketplace You’ll be trained on all parts of the process; however, this role will have a strong focus on being part of the Customer Service and Dispatch team who dispatch c.600-1000 UK orders and handle c.200 customer queries per week. This means your role will predominantly focus on preparing customer orders for dispatch which includes, picking, packing, and sorting stock; while also handling customer queries, refunds, cancellations, and relisting returned items for sale online.  

This will be an interesting and active role as part of a supportive and diverse team where you’ll discover something new every day, whether it’s a new treasure, a new camera angle or a talent you never knew you had. This is an opportunity to work in your local area for one of the UK’s most trusted brands as part of a collaborative team while handling a variety of pre-loved and both low and high-value fashion and textile items.  We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation. 

Check out our Team in Warrington in this video as they show you a typical day as a Marketplace Assistant HERE.  

What will I be doing? 

• Unpacking deliveries and sorting items into the correct categories.

• Researching items to check if the value meets the requirements for sale online.

• Preparing customer orders for dispatch (this includes standing up and moving around the Depot while lifting and moving stock of different weights and sizes). 

• Picking, packing, and sorting sold items within the Dispatch department. 

• Supporting with and handling Customer Service queries, refunds, and cancellations. 

• Relisting returned items on Cancer Research UK’s online shop across a range of platforms (e.g. Ebay, Depop, Vestiaire and ASOS) while ensuring product listings are of a consistently high standard with accurate and high-quality descriptions. 

• Working to agreed daily Dispatch and Customer Service targets.  

• In cases will be able to support the end-to-end process of reviewing stock, photography, listing and dispatch. 

What are you looking for? 

• Background in working in fast-paced environments that involve stock processing (e.g. retail, ecommerce, hospitality, logistics, warehousing, etc). 

• Excellent written and verbal communication skills with the ability to support customer service queries

• Customer service experience would be beneficial but is not essential meaning we welcome applicants without this experience. 

• Experience working to meet targets/ KPIs with excellent time management.

• Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards. 

• Proficient IT and administrative skills (including Microsoft Packages and data entry in Excel). 

• An interest in or previous experience with [Include both or one of the following ‘fashion or non-fashion (i.e. jewellery, accessories, antiques, or collectables etc) brands’]. 

• Experience buying or selling on online marketplaces either in a personal or professional setting (e.g., eBay, Depop, Vestiaries, ASOS etc) would be beneficial but is not essential meaning we welcome applicants without this experience. 

Our organisation values are designed to guide all that we do. 

Bold: Act with ambition, courage and determination   

Credible: Act with rigour and professionalism    

Human: Act to have a positive impact on people   

Together: Act inclusively and collaboratively 

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. 

What will I gain? 

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. 

You can explore our benefits by visiting our careers web page. 

Additional information 

For more information about working with us please visit our website or contact us at [email protected].    

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.  

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.