Responsibilities:

The Collection Analyst will be responsible for any combination of the below responsibilities:

• Execute the end-to-end Accounts Receivable processes

  • Execute standard and non-standard AR reporting, and distribute (where appropriate)

  • Review and Process unallocated credits with the help of Cash application team

  • Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate

• Execute the collections and dunning process

  • Identify accounts due for collection

  • Monitor accounts to identify outstanding debts

  • Take actions to encourage timely debt payments

  • Handle customer calls and customer facing communication, to maximize cash collected

  • Execute standard dunning, and specialized dunning campaigns

  • Manage customer disputes, liaising with the Business where necessary

  • Work collaboratively with legal teams and issue guidance on debt provisions

• Execute the management of customer queries

  • Apply (and remove) dunning blocks

  • Initiate payments and refunds

  • Resolve billing and customer credit issues enquiries

  • Handle customer calls and dispute logging/management

  • Undertake root cause analysis

  • Track and monitor queries through to resolution

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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