About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

As the Sales Support Specialist, you will assist in the maintenance of retail merchandise stock by unpacking, organizing and maintaining merchandise on the selling floor and in stock rooms. You will contribute to store and stock maintenance by providing customer service on the selling floor that exceeds the customer’s expectations and assists the team in achieving sales goals.  You will participate in zone coverage of the selling floor and are responsible for a specific area or category of business. Some late nights and Saturdays and Sundays are required.   

PRIMARY RESPONSIBILITIES & DUTIES:

• Assists with maintenance of stock by unpacking new shipments, maintains proper stockroom order and controls, keeps selling floor filled with stock at all times, observes inventory control procedures, processes price changes, assists with gift wrapping, gift boxing, or packaging for shipment. 

• Assists with maintenance of store and stock by cleaning, straightening, requisitioning merchandise, maintaining supplies, ticketing, and restocking.

• Ensures coverage of selling floor by spending the major portion of work time on the selling floor; answers customer questions, escorts customers to merchandise, directs customers to sales staff.  Performs store maintenance in all areas of the store; participates in loss prevention efforts

• Greets or acknowledges all customers entering the store, approaching sales location, or on the phone to learn customer’s shopping purpose

• Engages customer in sales oriented conversations, to sell and recommend products.  In collaboration with Sales specialists, closes sales by through the use of product knowledge and lead customers to approriate registers.

• Occasionally assigned to a register when needed, using current selling script; follows current cash, check and credit procedures

• Observes schedule, maintains good attendance and punctuality

• Participates in annual inventory process.

• Processes payment at register using current selling script; follows current cash, check, and credit procedures

• Performs customer returns and exchanges

• Provides coverage of selling floor when not on register; answers customer questions, escorts customers to merchandise, performs shop maintenance in area adjacent to selling counter, participates in loss prevention efforts

• Observes schedule, maintains good attendance and punctuality

• Participates in annual inventory process

• Other related duties as assigned

REQUIREMENTS & QUALIFICATIONS:

• Background or interest in Art or Art History preferred

• Post-Secondary Education preferred

• High School diploma or equivalent required

• Sales oriented

• Outgoing, good interpersonal and communication skills required

• Ability to learn requirements of the job such as register functions, product information, museum collections and relatedness, location of merchandise, etc.

• Knowledge of art history, museums, and NYC cultural institutions preferred

• Enjoys working in a fast paced, high volume environment

COMPENSATION RATE:

• Pay Rate: $26.98 / Hourly

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Visa Sponsorship

Visa sponsorship is not available for this position.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [email protected].  

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.