Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This role allows you to build out our Executive Briefing Center (EBC) programs and tactics. We are seeking an experienced project manager and a leader-doer to design and deliver "best-in-class" executive experiences that drive business outcomes and deep relationships between Comcast Business and our customers.

Job Description

Core Responsibilities

• Develop a framework for identifying and prioritizing EBC experiences that resonate with our Enterprise customers.
• Design a seamless customer journey for EBCs, encompassing pre-event, during-event, and post-event touch.
• Forge strong relationships with our executive team, sales leaders, ABM team, product leaders, and strategic partners, ensuring their ideas are woven into the EBC experience.
• Create engaging bespoke agendas, knowing when to leverage key stakeholders to provide content, email templates, and account briefs for impactful meetings to grow revenue.
• Manage internal communications with stakeholders including sales, marketing, product, and customer success.
• Oversee multiple EBC locations, including venue selection, product management, and budget tracking. You'll own the EBC request process and scheduling for top accounts.
• Establish goals and metrics to ensure EBCs deliver a strong ROI. Partner with the Marketing analytics team to build monthly, quarterly, and annual report
• Identify opportunities for process optimization, technology integration, and best practices to make our EBC programs even more impactful.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Business, Marketing, Sales Process, Teamwork

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.