Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Opportunities available for candidates nationwide. Exciting customer relations position available supporting CVS retail pharmacy stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose and values. Must have superb customer service skills to assist pharmacy customers in a virtual, inbound customer contact center setting.

In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, chats, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.

Required Qualifications

• Must have a minimum of 1 consecutive year experience in customer service.

• Excellent communication, organization and follow up skills.

• Ability to articulate program details to customers over the telephone and in writing.

• Strong PC skills along with the ability to toggle from different applications.

• Microsoft (MS) Windows-based applications and MS Office proficiency.

• Flexibility in work schedule and ability to complete paid company training program

• Ability to work from home and follow department policy and guidelines (dedicated workplace, hardwired, follow work schedule without interruptions, etc.).

Preferred Qualifications

• Bilingual in Spanish

• Prior inbound Call Center experience

• Prior retail experience or Pharmacy experience

Education

Verifiable High School diploma, GED or equivalent experience.

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/11/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.