What is the opportunity?

As an Operations Representative, you will be responsible for opening the Center daily at 6:00 AM. Preparing of client, and branch cash orders for deliveries while adhering to custody policies, with strong attention to detail in a high-volume capacity. Completing additional administrative tasks. This role is not sales oriented.

**Please note: Operational Hours for this Centre are 6:00am - 5:00pm CST.

What will you do?

• Responsible for opening the Center daily at 6:00am M-F
• Process client and branch cash, foreign currency, and precious metals orders
• Monitor, review, and respond to all incoming email messages in our shared generic email address for cash orders
• First point of reference for discrepancies and client issues
• Support management in daily operational issues
• Delivers consistent service to ensure KPI/SLA for each department are met
• Reporting, verification and documentation of work processes and outputs for completeness and accuracy and takes appropriate steps to correct as required
• Actively participates in weekly service routines and seeks out learning opportunities to improve their individual contribution to the team’s results
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines, always adhering to custody and audit requirements
• Takes initiative to participate and develop skills and capabilities through Development Plan activities and career planning discussions

What do you need to succeed?

Must Have

• Reliability and strong punctuality
• Ability to work on tight timelines and high volumes of work in production environment
• Strong attention to detail
• Team oriented mindset
• Cash handling experience
• Experience with computer software (ie. Microsoft, Excel, Outlook, etc.)
• Ability to lift up to 50lbs

Nice to Have

• Similar experience to key responsibilities
• Achievement motivation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

MANITOBA CASH SERVICES CENTRE, 195 FORT ST:WINNIPEGWinnipegCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-04-062026-04-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.