Overview:

This position is an integral role within M&T’s property preservation team that will execute day to day functions including filing and monitoring the insurance claim process for damaged properties, registration and deregistration of properties that are either found vacant or that are currently in the foreclosure process, review of fees assessed/pending to assist in the creation of quotes, and responding to FHA demands and manages the utility payments for our vendors.

Primary Responsibilities:

• Maintain fees and costs queue in mortgage servicing system by tracking what costs have occurred and what have yet to be applied to customer's accounts. Indicate what charges might occur in the near future.
• Respond to FHA demands, including BCDE Claims, and all other claims besides principal. Provide additional documentation as requested as well as reimbursement for work already completed. 
• Process utility bill payments for vendors.
• Manage the refund task process which requires requesting refunds from the vendor. Determine whether to request a refund or to write off a loss in cases where HUD denied an over-allowable request.
• Liaise with Accounting, Claims and Foreclosure groups.
• Complete insurance claims for damaged properties and property registrations.
• Understand municipal regulations and determine if property needs to be registered based on ordinances.
• Conduct research to determine if applicable ordinances are available for flagged zip codes.
• Conduct monthly inspections based on vacancy reports provided by vendor.
• Complete registrations to include completing forms, making payments online, and gathering and submitting various legal and bank documents. Determine in-state agent who can accept service.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position interacts with internal CAM departments and external third-party property preservation vendors.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience, including a minimum of 1 year Mortgage Default and/or Property preservation experience.

Working knowledge of word processing, spreadsheet and email software.

Excellent written and verbal communication skills.

Detail oriented.

Motivated, team player with a positive and friendly attitude.

Strong analytical ability and problem solving skills.

Very strong work ethic and ability to work independently.

Education and Experience Preferred:

Bachelor’s degree.

3 years’ Mortgage Default and/or property preservation experience.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America