Skill required: Retirement Solutions - Customer Service
Designation: Customer Service Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? • Experience with remote transition, hands on with process reporting: SLA, TAT, Quality, AHT, NIGO, RCA • Excellent people leadership skills, ability to manage team in critical situations and drive holistic engagement • Ability to identify and implement improvement opportunities across process, reporting and controls • ASPPA Certification (Preferred) • Experience in Retirement Services, with a proven track record of successfully managing and leading teams • Strong leadership skills, with the ability to motivate and inspire team members • Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences • Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues • Knowledge of operational best practices, including quality control, performance management, and process improvement • Proficient in MS Office applications – Word, Excel & PowerPoint • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously • Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
Roles and Responsibilities: •• Manage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performance • Quality Review of high dollar Money In- Retirement Services Transactions • Responsible for supervising and training, ensuring that they are following company policies and procedures. • Manage customer relations and resolving customer queries. • Ensures that the business is following all relevant regulations and laws. • Prepare reports and presentations on operational performance and provide recommendations for improvement • Collaborate with other departments to ensure the effective integration of operations with other business functions

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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