Manager Bus Data Analysis - GA07BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Performance Analytics Manager leads the team to execute the vision and strategy for data and performance analytics in Global Specialty.  They will lead the cultivation of a culture of data-driven decision-making, accountability, and execution on strategic initiatives aimed at profitable growth productively and efficiently. As a partner to Underwriting and related partners – including Product, Actuarial, Claims and Finance -- they will leverage the power of data and analytics to support the pursuit of the organization’s business objectives.

  

This teammate will dig deep into business development, financial and operating performance data to understand what’s driving data patterns and trends, and the relationship to underwriting appetite and business processes.  The position will touch some of the diverse segments comprising Global Specialty, with a US and/or International presence in many lines:  Financial Lines, Primary & Excess Casualty, Property, Commercial Auto, Inland & Ocean Marine, Environmental, Bond, Livestock, Energy, Credit & Political Risk.

The ideal candidate… 
•    Is adept at guiding and coaching teammates toward achieving superior results 
•    Is curious, creative, collaborative, and eager to learn new things 
•    Has working knowledge of analytical, visualization, data manipulation and reporting tools  
•    Has business analytics skills and can translate the story to business partners 
•    Asks probing questions to get key information from business partners, builds strong partnerships, and helps lift the analytical capabilities of the organization 
•    Has foundational knowledge of insurance products, claims coverage, actuarial concepts and common KPI’s  
•    Can quickly gain knowledge of the GS business from both Underwriting and Operational perspectives 

 Responsibilities 

• Lead the PA team, directing and influencing the work of others, along with providing career coaching and development, enabling the team to: 
• Build analytical frameworks, including dataset creation/enhancement, tooling, and automation to enable deeper and faster analytical delivery  
• Create and enhance performance and process metrics, leveraging a deep understanding of end-to-end performance of critical process and business objectives 
• Anticipate & monitor organizational performance and provide insight and data analysis on key KPIs to business partners 
• Perform intermediate level analytics, including but not limited to correlation, regression, external influences, and leading & lagging indicators to understand emerging trends, identify root causes, and drive meaningful improvement 
• Synthesize and translate results into a compelling narrative to explain complex analytical work and associated recommendations to business senior leadership 
• Build trusted partnerships with key stakeholders and senior business leaders through continued collaboration, delivery of actionable business insights, and driving the evolution of analytical needs that align with business objectives 
• Analyses of data trends, discovery of key drivers and visualization / communication of findings to business partners 
• Analysis of GS portfolios of business on a routine cadence covering KPI’s, flow, claims and insights from partner’s tools (eg. Submission Triage and Quote/Risk monitoring; Actuarial scorecards) 
• Support Underwriting strategies to improve operational results and address emerging trends 
• Intermediate level analytics, including analyzing internal and external influences, monitoring leading and lagging indicators and application of visual and statistical techniques to reach conclusions 
• Develop an understanding of GS data assets, combining data from multiple disparate sources as required 
• Build and deepen trusted partnerships with Underwriting and related partners by developing business insights from flow, profitability, efficiency, distribution and book profile metrics 
• Create and refine performance analytic tools for PA team usage 
• Respond to ad-hoc project and analytic requests and data queries and assign to team as appropriate 
• Field questions and garner feedback on analyses, observations / conclusions, KPI’s and visualizations 

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). 

Qualifications 
• 5+ years of data analysis experience including identifying patterns in data and root cause behind perceived trends and anomalies using analytical and data visualization tools (e.g. Excel, Tableau)
• 2+ years’ experience leading, guiding, coaching, teaching and influencing an analytics team to deliver on team goals and responsibilities. 
• 2+ years’ experience building working relationships with business partners and bring groups together to solve problems; consultative mindset
• Creative problem solving and curious mindset with a passion for delivering outcomes 
• Strong analytical experience 
• Effective written, verbal communication and story-telling skills 
• Knowledge of data warehousing / relational database concepts and foundational experience with SQL 
• Foundational knowledge of insurance products, coverages, common metrics, & actuarial concepts 
• Ability and desire to learn GS business products, systems, processes and procedures  
• Creative, innovative and a critical thinker – thinks “out of the box” and considers new ways of analyzing data  
• Adept at researching and independently learning about new subject areas 

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$106,000 - $159,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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