We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

JOB SUMMARY:

The Parts Coordinator is responsible for providing accurate service parts information to our authorized dealer network; internal customers; and vendors including fielding and resolving issues under limited supervision and minimal guidance from leadership. Preform complex administrative assignments related to parts order management; material data; invoicing and promotions.
Assist customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

MINIMUM QUALIFICATIONS:

• Associate degree or equivalent experience in relevant field
• 3 years related experience
• Advanced knowledge of SAP
• Electrical or mechanical aptitude and ability to read exploded views

PREFERRED QUALIFICATIONS: 

Bilingual Spanish

ESSENTIAL DUTIES

• Provides accurate information to the Dealer Network; internal customers; vendors and team in a time sensitive friendly manner.
• Administrates inbound and outbound customer contacts and uses existing procedures to solve routine and non-routine to complex customer contacts.
• Answer and/or distribute emails from a shared email box.
• Answer incoming phone calls during high call volume times and log calls with pertinent information in Business Management Software.
• Administrate and maintain functions related to parts order management.
  • Nonpayment
  • Open Orders
  • Blocked Orders
  • AP Invoices
  • Engine Replacements
  • Communicate directly with Generac Home partners on order issues.

• Administrate parts changes/creation/pricing under current process.
• Assists in process/policy and continuous improvement initiatives. Create and maintain work instructions or other appropriate documents as needed.
• Serve as an expert for team and take escalated customer contacts and follow through to resolution.
• Train, cross train and mentor less experienced Parts Specialist.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• Excellent Customer Service skills.
• Ability to communicate verbally and in writing in a professional manner.
• Advanced problem-solving skills.
• Advanced SAP knowledge in OTC order management; purchase order; invoice transactions.
• Advanced order/inventory management skills.
• Strong understanding and knowledge of engine/product maintenance schedules and requirements.
• Strong knowledge of Microsoft office suite.
• Ability to remain calm in high-stress situations
• Basic leadership competencies
• Ability to work independently and make decisions in the best interest of the customer and the company.
• Can do attitude with emphasis on teamwork.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”