R0076596

SANDVIK ROCK PROCESSING SOLUTIONS  

SOUTHERN AFRICA 

PRODUCT SUPPORT & SERVICE SPECIALIST  

At Sandvik Rock Processing Solutions (“SRP”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.  

If you are motivated problem solver, with crushing & screening technical capabilities and passionate about providing customers with solutions and a world class experience then we are looking for you to join our team as a Product Support & Service Specialist for our Crushing & Screening business in Botswana.   

The role will report into the Business Development Manager for Botswana with a dotted line reporting in the Southern Africa SRP Service Manager and be based at our offices in Gaborone, Botswana. 

Purpose of the role: 

Responsible for working closely with the relevant SRP and country sales, account management & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance to our customers for our screening installed base in Botswana. 

The job responsibilities: 

• Responsible for personal safety and safety of all the teams he/she will be working with on different jobs and different sites. 
• Responsible for safe work environment by contributing to job safety analysis, engineering technical standards, facility standards and work practices. 
• Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Botswana. 
• Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Screening equipment when required. 
• Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushing & Screening equipment. 
• Work with Customers’ Maintenance Teams perform repair and fault finding using hydraulic, electric and instrumentation schematics. 
• Cooperate closely with the sales team or directly with the customer to promote Crushing & Screening Solutions equipment and aftermarket sales. 
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity. 
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests. 
• Contributes to team effort by accomplishing related results as needed. 
• Works towards achieving set KPI’s, for both the Customers and Sandvik. 
• Ensure all work assigned to the team, related to Crushing & Screening Solutions, is carried out in accordance to set budgets and timeframes. 
• Providing relevant information to on Crushing & Screening Solutions installed base in Botswana to the Global & Region Africa teams and to ensure accurate installed base information is maintained in the database 
• Accept and perform tasks delegated by SRP Management as deemed necessary 
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team. 

Qualifications & Experience Requirements 

• Degree Qualified Metallurgist or Mechanical Engineer or good trade relevant background with relevant equipment technical experience. 
• Have at least 5 years’ experience in a similar role in the Mining Industry with similar experience 
• Acquired knowledge in Crushing and Screening operations in both surface and underground. 

Other Requirements & Competencies 

• Willing and able to travel, at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements. 
• Possess relevant driver’s license accepted in Botswana 
• Have a valid passport 

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers,

Applications close: 17th March 2024

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers