We’re thrilled that you are interested in joining us here at the Amynta Group!

Collaborate with automotive dealerships and repair facilities to authorize mechanical repairs through the Company’s vehicle service contract and limited warranty products. Provide customer service on calls received from dealers, agents, and contract holders relating claim administration.

Essential Duties and Responsibilities:   

• Handle a high volume of claim traffic from repair facilities for claim authorization
• Verify Service Contract coverage and validate repair being performed
• Verify part and labor charges as requested by the repair facility
• Negotiate fair claim prices with repair facilities
• Liaison with supplies and independent inspectors to determine damages and best price for repairs
• Enter concise notes into SCS system
• Review, compare and attach repair orders, sublet bills, rental, towing, roadside assistance, and inspection reports, reconciling to the authorized claim amount in the SCS system
• Authorize payments of adjudicated claims by check or virtual credit card,
• Assist with other duties as directed

Qualifications:

• High school diploma/GED or equivalent experience
• Minimum one to three years’ experience in customer service support role
• Exceptional customer service skills
• Experience in dealerships or repair facility
• Knowledgeable in computers
• Excellent record keeping and organization skills
• Ability to take initiative
• Excellent verbal and written communication skills
• Ability to work independently and within a team environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include ability to adjust focus.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.