POSITION SUMMARY

The Regional Implementation Manager is responsible for overseeing the successful implementation of projects and initiatives within their assigned region, including the rollout and seamless integration of our latest PIMS software update. This role works closely with Practice Managers to provide training, support, and guidance on change management and implementation strategies. By fostering collaboration and providing on-the-ground support, the Regional Implementation Manager ensures smooth adoption of initiatives while building strong relationships with key team members. This role also acts as a critical feedback channel between the support center, field teams, and leadership to drive continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Train and support Practice Managers on new initiatives and projects, ensuring clear understanding and effective implementation.

• Guide Practice Managers on change management strategies to help teams navigate transitions successfully.

• Lead the regional implementation of PIMS software, ensuring smooth adoption through hands-on, in-person support.

• Provide PIMS training and support to Practice Managers and clinic teams, resolving challenges and enhancing workflow efficiency.

• Coach and develop Practice Managers on best practices and innovative approaches to project execution.

• Travel to clinics within the region to provide hands-on support and ensure successful adoption of initiatives.

• Build and maintain relationships with high-priority team members, offering tailored support to address specific needs and challenges.

• Serve as a Subject Matter Expert on assigned projects and initiatives, providing training and expertise to Practice Managers and clinic team members.

• Act as a liaison between the support center and field teams, gathering feedback to inform leadership and improve future planning.

• Collaborate with cross-functional teams to align strategies and ensure consistency in implementation.

• Monitor project progress, identify obstacles, and work with teams to develop solutions that meet organizational goals.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong leadership and coaching skills, with the ability to inspire and develop others.

• Proficiency in creating and delivering training materials and presentations.

• Excellent communication and interpersonal skills, with a focus on relationship-building and collaboration.

• Experience with change management principles and strategies.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.

• Familiarity with project management tools and practices.

• Problem-solving mindset and ability to adapt to changing needs and priorities.

• Legally authorized to work in the United States for any employer, without restrictions.

• Experience with veterinary practice management software (PIMS systems) and strong technology proficiency.

• Veterinary clinic experience preferred, with an understanding of clinic operations and workflows.

• Strong functional knowledge of financial metrics, including COGS, P&L, and labor cost management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

• Prolonged periods of sitting at a desk and working on a computer.

• This role will require up to 60% travel within different regions to provide on-site support.

• This role is fully remote.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.