Posted:
9/22/2025, 7:55:10 PM
Location(s):
Giza, Giza, Egypt ⋅ Giza, Egypt
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Mechanical Engineering
Workplace Type:
Remote
Location: Giza, 6th of October City
Work Arrangement: Onsite
Degree Level: Bachelors
Preferred Degree: Engineering / Relevant Degree
Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:
At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
Learn more about Nissan’s future here: https://www.youtube.com/watch?v=M8diaXXdtJI
We are currently looking for a Warranty Supervisor to oversee technical adjudication of warranty claims on eNEWS, support escalated SupportLine Tickets (SLT), and manage local supplier claims and chargebacks. Assist the FQI team in analyzing warranty parts and clarifying Voice of Customer (VOC) feedback, including duplication testing and dealer investigations. Provide timely support to dealers with warranty queries during diagnosis phase.
Principal Accountabilities
Adjudicate claims and confirm warrantable failures on eNEWS
Facilitate 1st level review and dealer feedback on all SLT escalated cases.
Ensure Claim quality (VOC, Diagnosis as per ESM and appropriate repair method)
Support dealer with queries during diagnosis phase.
Liaise with Local Suppliers about claims received and approved.
Manage claim WIP to avoid claim aging and resolve delays identified.
Validate issue / verbatim according to customer experience “5W/1H”
Support incident parts testing / duplication on vehicle Level and Result reporting to FQI Engineers
Major Challenges
Dealer technical diagnosis verification to understand the VOC and understand appropriate diagnoses.
Identify any non conformity from claims against the WPPM.
Support dealer remotely with appropriate repairs.
Continuous coaching of new dealer staff to ensure compliance to WPPM.
Who We’re Looking for:
B.Sc. degree in Mechanical Engineering
Minimum 5 years of workshop experience in vehicle fault diagnosis and repairs.
Organized and punctual.
Must be able to travel to support scramble investigations at Dealerships.
High communication and problem-solving skills
Good interpersonal relations and positive thinking
Proficient with Microsoft Office (Excel and PowerPoint)
Fluency in English and Arabic
Website: http://www.nissanusa.com/
Headquarter Location: Franklin, Tennessee, United States
Employee Count: 5001-10000
Year Founded: 1960
IPO Status: Private
Industries: Automotive ⋅ Innovation Management ⋅ Manufacturing